Return Policy – No Exchanges
At KRVAA, we strive to provide high-quality products. If you are not completely satisfied with your purchase, you may return eligible items for a refund according to the policy outlined below. Please note that we do not offer exchanges at this time.
Eligibility for Returns
- Returns must be initiated within 30 days of the delivery date.
- The item must be in its original, unused, unwashed condition, with all original tags and packaging intact.
- You must provide the original receipt or proof of purchase.
Non-Returnable Items
- Final sale or clearance items.
- Personalized or customized items.
- Perishable goods (e.g., food, flowers).
- Items damaged or altered after delivery.
How to Initiate a Return
- Contact us at info.krvaa@gmail.com to request a return authorization.
- Provide your order number and the reason for the return.
- Once your return is approved, we will send you a return shipping label.
Return Shipping
- Customers are responsible for covering the cost of return shipping.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and applied to your original method of payment within 30 days.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately upon receipt. We will work to resolve the issue promptly, which may include a replacement or full refund, including return shipping costs.
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